Frequently Asked Questions

Visit our website/app, click Sign Up and fill in your details (email, username, password). Verify your email/phone if required.

Click "Forgot Password" on the login page. Follow the instructions to create a new password.

Go to Account Settings > Personal Info and update your email/phone. You may need to verify the new details.

• Check spam/junk folder.
• Ensure the correct email/phone is registered.

• Incorrect password (reset if needed)
• Account locked due to multiple failed attempts.
• Server issues (check service status).
• Browser/cache problems (try clearing cookies or using a different browser).

• Add items to your cart → Proceed to checkout → Enter shipping/billing details → Select payment method → Confirm order.
• You'll receive an order confirmation email with details.

Common options include credit/debit cards, bank transfers for some countries. Check the payment page for available options.

• Insufficient funds or card decline.
• Incorrect card details (CVV, expiry date).
• Bank security block (contact your bank).
• Payment gateway issues (try another method).

Yes, reputable sites use SSL encryption and comply with PCI-DSS standards. Never share payment details via email/phone.

Usually no, but contact customer support immediately if the order is unpaid or processing.

• Yes, if the order is still "Processing." Check your account or contact support.
• No, if already shipped (you may need to refuse delivery or request a return).

Typically 5–14 business days after the seller processes the return. Timing depends on your payment method.

Applicants must submit a portfolio of their work, a personal statement outlining their interest in fashion, and meet the minimum educational requirements (typically a secondary school leaving certificate or equivalent).

No prior experience is required. We welcome applicants with passion and interest in fashion, regardless of background.

Our full course covers Basic, Intermediate, and Advanced training in fashion. You can also opt for Basic and Intermediate training only.

The full course runs for 9 months, covering Basic, Intermediate, and Advanced training.

Yes, you can take Basic and Intermediate training only, which lasts 6 months.

Classes are on Mondays, Wednesdays, and Fridays, with morning (9 AM – 12 PM) and evening (2 PM - 5 PM) options.

Classes are on Tuesdays and Thursdays, with morning (9 AM – 12 PM) and evening (2 PM - 5 PM) options.

The full course (9 months) costs ₦900,000.

Basic and Intermediate training (6 months) costs ₦600,000.

Yes, you'll have the opportunity to gain hands-on experience through a 3-month internship after completing either course.

Yes, we offer both morning and evening classes for Basic & Intermediate and Advanced training.

After completing the course, you'll be eligible for a 3-month internship for hands-on experience.

Your fit is our priority. We provide a detailed measurement guide (with video support if needed) to ensure accuracy. Our expert team works precisely with your measurements, and we build in allowances for easy adjustments.

Yes. For key stages, we schedule virtual fittings via Zoom/WhatsApp so you can see your design as it evolves.

We understand life happens. That's why we allow room for slight adjustments and can guide your local tailor if needed.

Every piece is crafted from carefully sourced, luxury fabrics and finished by hand. Throughout the process, you'll receive photos and videos, so you witness your outfit's journey from sketch to final detail.

Absolutely. We work closely with you from concept to completion, ensuring your piece reflects your vision while carrying our signature craftsmanship.

For evening wear: 6–8 weeks before your event.
For bridal: ideally 4–6 months in advance.
Rush orders may be possible depending on our schedule.

Yes, we ship worldwide via trusted couriers (DHL, FedEx, UPS) with tracking provided.

Usually 5–10 business days, depending on your location. We recommend factoring this into your order.

You'll receive consistent updates-photos, videos, and messages-throughout the process. We believe in keeping you as close as possible to the creation of your piece.

We maintain a high satisfaction rate with international clients. If adjustments are needed, we'll guide you through quick local tailoring solutions.

Once your deposit is made, you'll receive a written order confirmation detailing your design, timeline, and delivery arrangements. Transparency is at the heart of our process.

Creating beautiful memories through our services is at the core of our purpose and we promise to make our best possible effort (within reasonable means) to ensure your satisfaction. At Nitaz coterie, we take pride in the quality of our products which pass through rigorous quality control checks, to ensure your satisfaction. However, all SALES ARE FINAL and cannot be returned or exchanged. Once production has commenced, immediately after a deposit is made, a refund is impossible.

Upon completion of your order, you will be notified for a pickup. We will make several attempts to contact you using the contact information you provided. It is your responsibility to ensure that the information is up to date. Nitaz Coterie will not be held responsible for any outdated contact information. Orders not picked up after 2 months are considered abandoned and the client relinquishes their ownership to us. Subsequently, all payments made are forfeited as the dress has been produced. We will dispose of the dress as we deem fit, including but not limited to donating to charity, keeping or selling the dress.

At Nitaz Craft, we specialize in premium handmade crafts including leather goods, custom woodwork, bespoke jewelry, and textile arts. Each piece is meticulously crafted by our skilled artisans.

Absolutely! We thrive on creating unique, personalized pieces. Contact us with your ideas, and our design team will work with you to bring your vision to life.

Production time varies based on complexity. Simple items may take 2-3 weeks, while intricate custom pieces can require 6-8 weeks. We'll provide a timeline during the consultation.

Yes! We offer various workshops for different skill levels. Check our events page for upcoming classes or contact us to arrange private sessions.

We source only the finest materials - premium leathers, sustainably harvested woods, genuine gemstones, and high-quality textiles. We're committed to both luxury and sustainability.

Yes, we offer restoration services for our own creations and select vintage pieces. Contact us with photos of the item for an assessment and quote.